Landlord Code of Practice

AudienceLandlords are responsible for ensuring that they comply with the law when letting and managing residential property.

When a landlord engages an agent, the tasks and responsibilities of letting and managing property will be allocated between them. It is for the landlord and the agent to decide and to understand who is responsible for each task and responsibility.

Click here for the ALL Wessex Code of Practice

The principles on which the ALL Wessex ┬áLandlords’ Code of Practice is based:

  • To comply with all laws relating to the letting and management of residential private rented sector property.
  • To meet all other legal requirements and relevant codes of practice.
  • To let and manage properties in an honest, fair, transparent and professional manner.
  • As a minimum, to ensure the requirements of the West of England Rental Scheme Standards as detailed here.
  • To manage properties with due skill, care and diligence, and ensure that, where staff are employed, they have the skills and training needed to carry out their tasks.
  • To do their best to avoid conflicts of interest and, where they do arise, to deal with them openly, fairly and promptly.
  • You must not discriminate on the basis of age, gender, race, language, sexuality or any other factor that might place an individual at a disadvantage.
  • To ensure that all communications and dealings with clients and tenants are fair, clear, timely and transparent.
  • To ensure that all relevant information is provided to clients and tenants, including publicising fees, prior to them committing to a transactional decision.
  • To ensure that all advertising and marketing material is accurate and not misleading.
  • To take steps to look after client money and to hold this separately from other funds.
  • To behave ethically and responsibly at all times.

The Code contains some principles aimed specifically at letting and management agents, as follows:

  • To ensure that landlords and tenants are given details of complaints-handling procedures and the redress scheme to which the agent belongs.
  • To ensure client money is held in a special purpose client account (set up by the bank for this purpose) and covered by client money protection insurance.
  • A complete copy of our code of practice for landlords can be accessed by clicking here.

Disclaimer: This code of practice is subject to routine reviews, between these reviews information may become dated. No responsibility for loss or damage caused to any person acting or refraining from action as a result of the material included in this publication can be accepted by the authors, RICS or ALL Wessex.